Dispute Resolution Guide
At Energilink Services Limited, we are committed to providing exceptional service to our clients. We recognize that there may be times when our service does not meet your expectations, and we welcome your feedback to help us improve. This guide outlines our complaint handling procedure, ensuring transparency and fairness in addressing any concerns you may have.
Making a Complaint
If you wish to make a complaint, please contact us using the details below. We are committed to treating all complaints with courtesy and respect.
Email: complaints@energilinkservices.com
Phone: 07355982838
Post: Energilink Services Limited
8A Link Road
Northampton, NN2 8EQ
Escalating Your Complaint
If we are unable to resolve your complaint to your satisfaction or if it remains unresolved for more than eight weeks, you can escalate the complaint to the Energy Ombudsman. The Ombudsman’s service is impartial and free for you to use.
Ombudsman Services Contact Details
Post:
Energy Ombudsman
P.O. Box 966
Warrington, WA4 9DFPhone: 0330 440 1624
Email: enquiry@energyombudsman.org
Website: Energy Ombudsman
How to Access Our Complaint Handling Procedure
Website: Our complaint handling procedure is visible and accessible on our website.
Email or Post: A copy of our complaint handling procedure is available for free upon request. Please email us at Info@energilinkservices.com or write to us at: Energilink Services Limited 8A Link Road, Northampton, NN2 8EQ
Complaint Handling Process
Receipt of Complaint: Upon receiving your complaint, we will acknowledge it within 2 working days.
Initial Assessment: We will assess the complaint and may contact you for further information.
Investigation: Our team will investigate the complaint thoroughly, ensuring all relevant details are considered.
Resolution Proposal: We will propose a resolution to your complaint within 14 working days of receiving it. If we are unable to resolve the complaint within this timeframe, we will provide an update on the progress and an expected resolution date.
Final Response: A final response will be communicated to you within 8 weeks of receiving the complaint. This response will detail our findings, proposed resolution, and information on how to escalate the complaint if you are not satisfied with the outcome.
Record Keeping
We maintain detailed records of all complaints, including dates and relevant information, to ensure transparency and continuous improvement in our service.
Contact
Complaint handling procedure guide for energy ombudsman brokers, accessing, making, escalating.
Email:
Info@energilinkservices.com
Phone:
07355982838
Address: